Chladni Industrial Systems LLC (Chladni, we, us) provides industrial condition monitoring, predictive maintenance, the Quotation page and related products and services. This policy explains how we handle personal information. Our Terms of Service also protect confidential plant and machine information, whether or not it identifies a person.
Contact: info@chladni.com. Correspondence: Chladni Industrial Systems LLC, 5900 Balcones Dr Ste 100, Austin, Texas 78731, United States. This is not a hardware return address unless we confirm it for your return.
We act as a controller for personal information used to operate our website, respond to business enquiries, administer orders and manage our business relationships. When processing personal information solely on a customer's behalf within its monitoring environment, we act as its processor or service provider under documented instructions and the applicable customer agreement. The customer controls its authorized users and the purposes for which it supplies those records. Any use of personal information for model development must have a lawful basis and be expressly described in the applicable notice and customer agreement, including our role for that use.
We assist customers with requests concerning customer-controlled records. If you are an employee or user of a customer, we may refer your request to that customer rather than disclose or change records without its authority. This does not affect our responsibilities for information we control ourselves.
Business contacts: names, work roles, work email addresses, telephone numbers, company details, billing and delivery addresses, and information you provide in enquiries, demonstrations, purchases or support conversations. Sources include you, your employer or another authorized business contact.
Plant Builder and account records: submitted asset lists, equipment descriptions, spreadsheets, photographs, configuration answers, saved projects, quotations, account identifiers, permissions and access records. Some records may contain employee names or other personal information. Do not supply unnecessary personal information, passwords, access keys, confidential information you are not authorized to share, or regulated sensitive records unrelated to the service.
Monitoring and support records: device identifiers and status, vibration measurements, motor-current measurements where that service is enabled, operating information, diagnostic findings, alerts, maintenance history, work orders, customer-specific reports and support files. We receive these from authorized users, deployed devices and approved integrations. Much of this is confidential operational data rather than personal information; both are protected under our customer terms.
Transaction records: orders, subscriptions, invoices, payment status and payment references. The payment provider identified at checkout processes payment credentials under its applicable terms. We use the transaction information needed to administer the order; our verified provider register identifies the relevant payment provider.
Website and security records: IP addresses, approximate location derived from IP address, browser and device details, pages viewed, referral information, advertising click identifiers, consent records and security logs. Optional analytics and advertising collection depends on your choices and applicable law. A telephone-link click is not evidence of a completed call. Any call recording requires a separate notice and applicable permission.
We use relevant information to prepare and retrieve configurations, verify access, quote prices, fulfill orders, provide monitoring and support, investigate faults, issue invoices, process returns, protect accounts, maintain records and meet legal obligations. We also use operational and technical data for the predictive-maintenance model training described in section 4. We limit collection and access to what is reasonably necessary for the disclosed, agreed purposes.
We use limited website information to improve site performance and, where permitted, measure advertising and send business marketing. Requesting a quote, saving a plant or purchasing does not automatically consent to optional marketing. You may unsubscribe from marketing at any time; essential order, service and security communications remain separate.
Where European or UK data-protection law applies, our legal grounds include legitimate interests in responding to business contacts and operating and securing our business, subject to the required balancing of interests; consent for uses requiring it; legal obligations; and contractual necessity where the individual is a party to the contract. Customer-controlled processing follows the customer's documented lawful instructions. Contact us for the ground relevant to a particular use or to exercise an applicable objection or consent-withdrawal right.
The customer retains its rights in its plant information, measurements, maintenance records and customer-specific reports. Chladni uses operational and technical data to train, validate and improve its predictive-maintenance models, with the aim of improving fault detection, diagnostic accuracy and maintenance recommendations. We also use customer data to deliver, secure, support and maintain the agreed service.
The accepted customer agreement identifies the data covered and the permitted training scope, including whether model improvements may be used throughout Chladni's predictive-maintenance service. This permission does not transfer ownership or authorize publication of customer plant records. Operational data remains confidential and subject to the agreed security, purpose and retention restrictions, including when used in training datasets, extracts, embeddings or other derived records. Removing identifiers does not by itself authorize a new use. We do not sell customer operational data or use it to target advertising.
We disclose the minimum relevant information to providers supporting hosting, storage, authentication, communications, payments, shipping, diagnostics, technical support and security. Their contracts must impose appropriate confidentiality, security, purpose and retention restrictions. Access within Chladni is limited to personnel with a business need and confidentiality obligations. Your authorized account administrators can access records within their assigned permissions.
Some recipients, such as payment providers, may act independently for their own legally required recordkeeping or fraud-prevention functions. Their actual role and applicable notice must be disclosed, and we give them only the information needed for that function, not confidential plant records.
We keep plant uploads, asset details, machine photographs, production patterns, measurements, diagnostics, maintenance records and authenticated monitoring activity out of advertising systems. Consent to website marketing does not authorize these uses. We do not place advertising pixels or marketing session-replay tools inside authenticated monitoring pages or plant-upload and configuration fields.
Where enabled and permitted on public marketing pages, Google, Meta or other providers listed in Cookie Settings may receive limited online identifiers and event metadata for analytics, conversion measurement or advertising. These disclosures may qualify as sale, sharing or targeted advertising under some laws even if no money changes hands. Any permitted contact-matching feature requires a separately disclosed and configured basis; hashed contact details remain personal information. Plant content must never be included.
Use Cookie Settings and Your Privacy Choices to reject optional tracking or exercise applicable opt-outs. Choices apply to corresponding browser and server-side advertising events. We honor legally required opt-out preference signals, including Global Privacy Control where applicable. Browser-specific choices may need to be repeated on another browser or device. Refusing optional tracking does not prevent quotations, purchases or access to the purchased monitoring service.
Our customer agreement requires safeguards proportionate to the sensitivity of industrial data: encryption in transit over public networks and at rest in hosted production storage and backups; controlled and logged administrative access; multifactor authentication for privileged access; separation of customer accounts; vulnerability management; protected backups; and incident-response procedures. The confirmed security and deployment schedule identifies the implemented controls, any device or connection limitations, and the agreed responsibilities for a particular installation. It must be supplied before deployment, rather than inferred from a certification claim.
We do not promise that any system is completely secure. We require providers and personnel to follow applicable safeguards, and we do not materially reduce agreed protections during the contracted term. Customer-platform incident notices, cooperation and remediation follow the Terms and any stronger agreed requirements. Legally required notices to individuals or authorities remain separate obligations. Report suspected misuse to info@chladni.com with the subject Security incident; do not email passwords or unnecessary plant data.
Operational data is retained for the agreed service and permitted model-development purposes for the periods stated in the customer's data schedule. Raw high-frequency measurements, diagnostic history, reports and training records may have different retention periods; these must be disclosed before purchase or deployment. We do not promise indefinite raw-data storage.
Unless a customer requests earlier lawful deletion, our standard exit schedule provides a free standard export and 30 days after termination to retrieve retained customer records, deletion from active operational and training systems within 60 days after termination, and expiry of remaining backup copies within 90 additional days after active-system deletion. This covers customer records in training and validation datasets, extracts, embeddings and other derived records, including copies held by providers on our behalf. We stop new training use of those records when the customer's service ends unless a different lawful arrangement has been expressly agreed. Backups remain protected and outside ordinary use. If restored for recovery, prior deletion instructions are reapplied. Legal preservation is limited to necessary records, with restricted access and deletion when the preservation requirement ends. A signed data-processing agreement may provide stronger or legally required arrangements.
Deleting training records does not necessarily reverse changes already learned by a model. Any continued retention or use of a trained model remains subject to the agreed training scope, confidentiality obligations and applicable law, including required remediation or deletion. Retaining a model does not authorize retention of its source training records beyond their permitted period.
Business contacts, abandoned configurations, website events, security records and billing records are retained only for their documented purposes and applicable legal periods. Cancellation does not authorize indefinite reuse of plant data. We provide confirmation of operational-data deletion on an authorized request, including any narrow legal or backup exception.
Depending on the law and its applicability, you may request access, correction, deletion or portability; withdraw consent; object to or restrict processing; opt out of sale, sharing or targeted advertising; limit certain uses of sensitive personal information; and appeal a denied request. We do not use the monitoring service to make solely automated decisions about individuals that produce legal or similarly significant effects.
Email info@chladni.com with the subject Privacy request. For access, correction, deletion and similar requests, we verify identity and authority proportionately and do not request more identifying information than necessary. Sale, sharing and targeted-advertising opt-outs, including applicable Global Privacy Control signals, do not require account creation or identity verification; we request only information necessary to apply the choice. Authorized agents may act where the law permits. We respond within applicable legal deadlines, explain any lawful refusal and provide the applicable appeal route. To appeal, reply with the subject Privacy appeal. We do not unlawfully discriminate against anyone for exercising privacy rights.
Our services are intended for business users, not children, and we do not knowingly collect personal information from children under 16. Contact us if you believe a child has supplied information so we can investigate and take appropriate action.
We state the actual publication date and notify users of material changes as required. A policy update does not retroactively authorize a materially different use of existing customer data, reduce a signed confidentiality obligation, or replace consent where consent is required.