This policy applies to hardware supplied by Chladni Industrial Systems LLC. Monitoring activation, installation and shipping are separate events unless the accepted order expressly combines them. Contact info@chladni.com with your order reference.
We accept hardware orders only for destinations and deployments confirmed in the quotation or checkout. Availability depends on product suitability, required approvals, carrier coverage and agreed support arrangements. The accepted order must identify the delivery country and site, shipping method, charges, taxes and any delivery restrictions before payment.
For international orders, we state the importer of record, responsibility for import duties and taxes, clearance charges and any applicable Incoterms rule with its version and named place. If charges cannot be calculated in advance, we identify their type and who pays them before acceptance. We do not describe an offer as fully inclusive while omitting mandatory charges. A country-specific price or delivery promise applies only when included in the accepted order.
Estimated delivery time is 10–15 business days after order confirmation, receipt of any required payment and completion of agreed engineering approval. The order identifies any site delivery appointment requirements. We will notify you promptly of any anticipated delay.
If we cannot meet the stated delivery timeframe, we provide a revised estimate and offer the choices required by applicable law, including cancellation and a prompt refund of unshipped goods. Where consent to a delay is required, we obtain it; otherwise, we cancel and refund as required. A refund for goods that have not shipped does not require a return. No delivery estimate or force-majeure event removes an applicable refund right.
We provide dispatch confirmation and available tracking. Give us an accurate receiving address, an authorized contact, operating hours, access restrictions and relevant unloading or appointment instructions. Specialized freight, dangerous-goods handling, export documentation or site services must be identified and agreed before dispatch.
We identify partial shipments and any effect on commissioning. We do not charge extra for a partial shipment we choose unless you accepted that charge. Delivery of an incomplete set of hardware needed for a deployment does not start its 90-day evaluation period. The evaluation and billing rules appear in the Returns, Refunds and Cancellations Policy and the accepted order.
Unless a separately negotiated delivery term expressly states otherwise, Chladni bears the risk of loss or damage until hardware is delivered to your designated receiving point. We also bear transit risk for covered replacements and returns after documented handover to the carrier using our approved packaging instructions and prepaid label. You remain responsible for materially inadequate packing or unsafe, undisclosed contamination to the extent it causes the loss or damage.
Report missing, incorrect or damaged items promptly with the order reference and reasonable evidence, such as photographs or delivery records. Preserve useful packaging where safe. We handle the carrier claim and arrange the appropriate replacement or refund; you do not have to recover from the carrier first. A request for prompt reporting does not waive latent-defect claims, the 90-day guarantee or mandatory rights.
Chladni performs the installation of vibration sensors as part of the agreed deployment. Motor-current sensors are used on selected machines only and are normally installed by the customer’s qualified electrician, who is familiar with the equipment, electrical systems and site safety procedures. The order confirms installation responsibilities and any applicable charges. All work follows the site’s access, isolation and safety requirements; we do not require unsafe installation or energized testing.
Monitoring is activated once the required installation, connectivity checks, commissioning and account setup are complete. We confirm activation and explain any known coverage or data limitations. A documented delay caused solely by customer readiness may affect the evaluation start under the Returns Policy, but does not independently authorize subscription billing before the agreed billing trigger. Changes to equipment or site conditions must be reviewed before
Title to hardware sold outright passes on full payment unless the accepted order lawfully states a different arrangement. Loaned or leased hardware remains Chladni's property as disclosed before purchase. The order must distinguish these arrangements clearly.
To cancel, return or request a replacement, follow the Returns, Refunds and Cancellations Policy. Do not ship to our correspondence address unless it is the address given in your return instructions. Potentially contaminated equipment requires an agreed safe-handling or disposal plan.